Frequently asked questions

Rental packages differ mainly in terms of product quality. In each rental package there are skis for all ability levels.

No, in each category we include skis and snowboards for every level, from beginners to pros.

We rent everything related to winter sports. As expected, we rent skis, ski boots, snowboards, boots, safety equipment, but also bobsleds, toboggans and baby joggers.

You can rent your winter equipment in the shops Skiservice Strolz and Strolz Filomena in Lech, as well as in Sporthaus Zürs.

You may pick up your rented equipment on the prior day starting at 3.00 p.m. at no additional cost.

Rentals can be returned on the last rental day during opening hours or on the following day by 10.00 a.m. without additional costs.

As our equipment is serviced after each rental, half-day rentals are unfortunately not offered.

Our rental skis and snowboards are sharpened and waxed in our service centre after each return.

You can exchange skis, snowboards or boots at any time within the booked category at no extra charge in all Rent Shops.

In case of theft, a report must be filed with the Lech police. The station is located next to the Pizzeria Olympia.

For some of our rental packages, brand-specific booking is possible.

Our ski boots are not an off-the-shelf product, but are individually assembled and fitted for you.

Appointments can be made during our Winter opening hours. However, we are available all year round by phone or email for your appointment requests.

You can conveniently book your desired appointment online directly on our homepage. Alternatively, you can reach us by phone, e-mail or in person in one of our shops.

You will need 2 appointments to have a Strolz ski boot made. One measurement appointment, which lasts approx. 30 minutes and takes place in the morning, and one foaming appointment, which lasts approx. 60 minutes.

Between the measuring and the foaming, your inner shoe and shell will be individually assembled and mounted in our workshop. For a perfect result we need about 4 hours of processing time.

If your measurement appointment is in the morning and your foaming appointment is in the afternoon on the same day, your Strolz ski boot will be ready within 24 hours.

Online appointments can be booked up to 48 hours in advance. For shorter notice, it is best to contact us by phone or in person in one of our shops.

At the measurement appointment, your body data such as height, weight and shoe size are recorded. We are also interested in your riding ability and style in order to put together the best components for your shoe. Your feet and legs are measured with the latest 3D scan technology. Any anomalies are analysed and a decision is made about supportive measures, such as insoles, in the subsequent individual consultation. Once all the analyses have been completed, we decide together on the optimal choice of shell & boot liner models, as well as their configuration.

At the foaming appointment, your boot liner is perfectly adapted to your feet by foaming. To do this, your feet are first taped with specially cut pads in sensitive areas so that your ski boot does not pinch later. A toe cap is placed over the toes as a placeholder. Then it's time to foam your ski boot. This process takes place while standing and lasts about 15 - 20 minutes. We are happy to serve you a drink of your choice during this time. After a further 10 minutes of curing time, the ski boot can be taken off. For the next 12 hours, the ski boot will cure completely at room temperature.

If you purchase a Strolz ski boot from us, we will adjust your binding to your new ski boot free of charge. Simply bring your ski to the foaming appointment.

Due to the compact foam of the ski boot, we recommend that you do not tighten the buckles too much at the beginning. Adjust the buckles at your own discretion after 1-2 hours.

In the interest of your safety, bindings must always be correctly and professionally adjusted to new ski boots. The correct adjustment depends not only on your skiing ability, weight and size, but also on the sole length of your ski boot. This varies depending on the model, even with the same boot size. When you buy a Strolz ski boot, we will be happy to adjust the bindings for you free of charge.

In the interest of your safety, bindings must always be correctly and professionally adjusted to new ski boots. The correct adjustment depends not only on your skiing ability, weight and size, but also on the sole length of your ski boot. This varies depending on the model, even with the same boot size. When you buy a Strolz ski boot, we will be happy to adjust the bindings for you free of charge.

You may notice small pressure points or other discomforts after the first few days of skiing. If there is a need for improvement, please come to our shop. Our experts will of course take care of it.

During a ski boot service we check your ski boot, carry out maintenance and care for the material of the boot liner. If necessary, we replace soles and/or heels.

We recommend that you remove the boot liners at the end of your skiing holiday and leave them to dry completely in the air at room temperature.

It is important for your safety to change your heels regularly. Before the heels have worn down to the shell material, replacement is absolutely necessary. If you are unsure, we will be happy to advise you on this by phone, email or in the shop.

We recommend keeping the buckles on the shell loosely fastened. The boot liner should be completely dry before "summering in".

Please send us an e-mail at schuhe@strolz.at. We will be happy to check your request and, if necessary, send you the desired spare part by post.